Assistance || Guidance || Support
We understand that you will have questions in your mind regarding our operations and policies. Here is a list of ‘Frequently Asked Questions’ that we thought would be helpful for you. It is much easier to find an answer to your queries on the website than picking up the phone and making the effort to call! However, in case your query is not listed below or remains unanswered/ partially answered, please feel free to contact us on the number or email provided below.
You can contact blackBAR customer support either telephonically or through email as per the details given below:
Contact number: +91 772 600 9191
Email: [email protected]
Your order status is updated to you via emails and SMS at every step. Once your order is placed, you will receive an SMS and an email with your order details. Again after your order is dispatched, we will send you an SMS with your tracking details. In case you don’t see any update please check your spam box and old SMSs.
If you wish to cancel your order, get in touch with Customer Support as soon as possible with your order number. As long as your order has not been dispatched, we can cancel it and refund your amount. Refunds will be processed as per our Return policies.
We sometimes give you a confirmation call so that you can verify your order and confirm that there isn’t any change with your order.
Yes! There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost.
Once your return request has been placed with Customer Service and your return item received, it usually takes 7 days to initiate refund, subject to product inspection. Since, you are sending the product back on your own; the delivery time would depend on your chosen courier.
– Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
– Orders paid by net banking accounts will be credited back to bank account.
– The time period depends on the mode of payment you have chosen. It doesn’t take more than 10 days from the time we receive the product.
There is no charge for exchange. All you need to do is to return the original item and exchange it for an item/s of same or higher value. In case you choose an item of higher value, you can pay the differential amount through net banking, credit card or debit card online.
Delivery times vary across India & orders are delivered 2-5 days after dispatch depending on the PIN Code accessibility. Pre-dispatch processing takes us 2-3 days – we utilise this time to make quality checks on the planned despatch. We can make same day deliveries in Mumbai and Jaipur.
No! BlackBAR offers free shipping on all orders.
Currently, we ship only across India. For international orders, please send us an enquiry at [email protected]
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can contact customer support for any clarification.
Yes! We, at blackBAR also provide you with an option of buying bulk quantities of a single item or multiple items. You can buy online, or fill in the form with the subject ‘Bulk order’ in the ‘Contact us’ section to let us know your request and we will get back to you on your contact number.
We offer you multiple payment methods. You can use credit card/ debit card / internet banking to make your purchase. Our trusted payment gateway partner, PayUmoney, uses a secure encryption technology to keep your transaction details confidential at all times.
No other charges are levied by blackBAR. In case there are any local charges at you end, like government taxes, they will have to be borne by you.
All taxes are covered in the price displayed on Blackbar website. The invoice will show a breakup of base price and taxes for your convenience.